FAQ

Q1: What materials are utilized in the construction of Qtlae tea sets? A1: Our tea sets are meticulously engineered utilizing premium materials including high-grade borosilicate glass, medical-grade stainless steel for infusers, and high-fired luxury porcelain. These materials guarantee maximum thermal stability, stain resistance, and 100% flavor-neutral brewing.

Q2: What are the shipping fees and order thresholds for my purchase? A2: We provide Standard Shipping at a flat rate of $5.99 for all orders ranging from $0.00 up to $48.99. For all orders valued at $49.00 and above, we provide completely Free Shipping. Additionally, Expedited Shipping is available globally for all orders at a fixed rate of $8.99.

Q3: What is your official policy regarding returns and processing locations? A3: We accept returns and product exchanges within thirty (30) days from verified delivery. All returned items must be entirely unused and preserved in their original premium gift box packaging. Items must be dispatched directly to our designated facility at: SteinbacherStraBe62, 64658, Germany.

Q4: How can I track the live logistical movement of my order? A4: As soon as your tea set is fully verified, packed, and dispatched by our logistics facility, an automated notification will be transmitted directly to your customer email. This contains a live tracking number and a secure link to the carrier's real-time portal.

Q5: Can Qtlae glass teapots be used directly on open heating sources? A5: Our high-borosilicate glass teapots are designed to withstand significant thermal shock. However, to guarantee the long-term structural integrity and finish of the delicate glass and accents, we highly recommend utilizing hot water directly or using a dedicated warming candle or medium electric stove setting rather than a raw intense flame.